Genuine Qwaruba Sheepskin Slippers, Sheepskin Boots, Sheepskin Mattress Pads, Sheepskin Specialties
Qwaruba RETURN POLICY
QWARUBA SLIPPERS SIX MONTH LIMITED WARRANTY
Qwaruba slippers are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to six months.
How to Exercise your Slippers Warranty:
1. Please email a picture of the defective slipper to:firstname.lastname@example.org
Make sure the defect is clearly visible in the pictures or pictures. Also, send us a picture of your receipt that shows when and where the slippers were purchased. We may need to see the pair of slippers if we cannot clearly see the defect or it may look to be normal wear and tear, if so, we will ask that you send the slippers to either:
East of the Mississippi should send exchanges and returns to:
1385 Mohawk Trail,
Shelburne, MA 01370
West of the Mississippi should send exchanges and returns to:
11260 Donner Pass Rd Ste C1
Truckee, CA 96161
2. In order to process your warranty quickly please include the following information in the email:
- Your name
- Return address
- Phone number
- Email address
Allow 2 to 3 weeks for return.
MY PRODUCT WAS PURCHASED OVER SIX MONTHS AGO. CAN I RETURN IT?
Our warranty policy covers manufacturer defects for up to six months from the date of purchase. Unfortunately, if your product is beyond this time, it will not be covered and will NOT be returned to you if sent in for evaluation. If you want the product returned, please include a check for $7.50 to cover return shipping costs. For more information, please read our Return Policy.
WHAT IS CONSIDERED A MANUFACTURER DEFECT?
A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over six months from date of purchase, general wear and tear, or discoloration from water damage (sheepskin is not intended to get wet).
WHAT HAPPENS IF MY WARRANTY RETURN IS NOT ACCEPTED?
If your product does not meet the criteria within our warranty policy or it is over six months old, we will return it to you ONLY if you have included a check for $7.50 for return shipping. We will also send you an email letting you know when it is on its way back to you.
THE SHEEPSKIN ON MY PRODUCT IS DISCOLORING/DISCOLORED. IS THIS COVERED UNDER WARRANTY?
If your product shows evidence of exposure to water, we will not be able to cover it under our warranty. Sheepskin is a delicate material and is not intended to get wet.